Frequently Asked Questions About Counselling

Scheduling and Payment

  • When you are first starting counselling, it is helpful to book a few sessions (about 3-4) closer together, either weekly or bi-weekly. This allows time for you to share your reasons for coming, collaborate on your goals, and get comfortable with the counselling process.

    Depending on your goals, you may decide to continue meeting bi-weekly or every 3 weeks to build on your progress and get the support you need.

    Once goals have been met, you may decide to check-in once a month, every 6 weeks, or drop in as needed.

  • Each counsellor has different rates. Check their profiles for their rates.

  • Payment is required at the end of each session unless other arrangements are made in advance. Accepted forms of payment include: cash, cheque, e-transfer, or credit card.

    You can safely save your credit card in your booking profile on Janeapp and payment will be processed automatically.

    A receipt will be emailed to you for your extended health care plan and tax purposes. Fees for Registered Clinical Counsellors (RCC) are often covered by extended health plans. It is recommended that you check with your plan directly as plans vary.


  • If you have coverage for working with a Registered Clinical Counsellor (RCC), you will be able to submit your receipt to your insurance provider for reimbursement.

    Some insurance providers allow direct billing. Please inquire to see if your provider allows this.

  • We require 48 hours notice to change or cancel a counselling session otherwise the full fee will be charged.

    Exceptions are made for circumstances beyond your control, such as accidents or illness.

Your First Counselling Session

  • 3922 Cedar Hill Cross Rd.

    Usually, clients will either wait in their car, or on the bench outside if it’s a sunny day.

  • We have a selection of counsellors that can act as a team to help you through your life moments.

    For instance, a therapist specializing in children can help counsel your young ones, while you speak with a different therapist about your own challenges.

    Book a free consultation with a therapist you feel best meets your immediate needs and they will help guide you to the right team members.

  • You can book directly through our booking system. Just head to the Our Counsellors page, choose who you'd like to see, and click Book a Session. If you're unsure who to choose, you're also welcome to start with a free consultation.

    If you haven’t done so already, please book your free 15-minute consultation call first before you book a full sessions.

  • A therapy session is a conversation focused on you. Your counsellor will create a calm, supportive space where you can explore whatever’s on your mind. You don’t need to have everything figured out. Just showing up and being real is enough.

  • You don’t need to bring anything or prepare in a specific way. Just come as you are. If it feels helpful, you can write down a few thoughts or questions beforehand, but it’s completely optional.

  • Try to be open and honest, even if that feels a little uncomfortable at first. Therapy works best when you bring your whole self to the conversation. Trust the process, and give yourself credit for showing up.

  • Of course. Many people feel that way, especially in the beginning. Your counsellor understands that and will help you feel at ease. You can go at your own pace, and you never have to share more than you’re ready to.

  • Both options are effective. It really comes down to what feels most comfortable and accessible for you. Some people enjoy the flexibility of virtual sessions, while others prefer being in the room. You can always switch if your needs change.

  • Yes, in some cases. If you’d like to bring a partner or family member to a session, let your counsellor know in advance. It can be helpful to have someone there for support, depending on your goals.

    If you are looking for couples counselling, we do offer that service and please let your counsellor know ahead of time so we can work this out for you.

  • Sometimes. Your counsellor might suggest something to try or reflect on between sessions. But it's always optional and tailored to what feels manageable for you.

  • Yes. Your privacy is very important to us. What you share in therapy stays between you and your counsellor, with a few exceptions related to safety or legal requirements. These will be clearly explained when you begin.

Your Ongoing Sessions

  • That depends on what you're working on and what feels sustainable. Some people come weekly, others every two weeks. You and your counsellor will decide together what makes the most sense for you.

  • It’s different for everyone. Some people find clarity or relief after a few sessions, while others benefit from longer-term support. You’ll set the pace together with your counsellor based on your goals.

  • Pay attention to how you're feeling during the week. Some people keep a journal, others reflect on what came up in session. Even just noticing patterns or emotions as they arise can help deepen the work.

  • Yes, if it feels useful. Sometimes sharing a session with someone close to you can support a specific goal or conversation. Just speak with your counsellor ahead of time so they can prepare accordingly.

    If what you’re looking for is couples counselling, we do offer that, and please let your counsellor know if you would like that service.

  • That depends. Sometimes it works well, but in some situations we may recommend different therapists to ensure each person feels safe and supported.

    For example, we find it works very well to approach a family with a team approach, supporting your children with a counsellor who specializes in children, while you recieve parenting support from a different counsellor.

    There have different therapists for different life challenges. We can help you decide what’s best for you.

  • It happens! Your counsellor will follow your lead. If you say hello, they’ll respond politely, but they won’t acknowledge how they know you unless you do. Your privacy comes first.

  • Yes. Finding the right fit is important. If you’re not connecting with your current counsellor, we’ll support you in switching to someone else. There are no hard feelings—your comfort matters most.